Shipping & Returns
Unless otherwise stated in the product description, all items in stock are dispatched within 3 workings days of your order being placed and sent by Royal Mail 48 hour parcel delivery.
In the case of heavy items or goods with a value of £100 or over, the item will be sent by courier and will require a signaure upon arrival.
We hope that you are completely happy when your order arrives however, should that not be the case, we have made our returns policy as painless as possible.
You have the right to cancel your order and return your item within 14 days from the date of your order for a full refund less shipping charge.
Simply contact us by email at email@example.com stating your order number and reason for the return. We will contact you with an RMA number which you should enclose with your parcel.
If the product is in the condition that we sent it to you, we will then issue a full refund, minus and delivery charges that we incurred. Your refund will be by the same method of payment that you used to place your order.
If you have returned the product to us because it is faulty or does not match its description, we will refund the price of the product in full, together with any applicable delivery charges, and any reasonable costs you have incurred in returning the Product to us. Please be aware you will be required to produce a photo or receipt showing the delivery charge that you have paid in returning your item.
If you require further information about our shipping times or refund policy, please do not hesitate to get in contact with us either by telephone: 01424 253787 or by email: firstname.lastname@example.org.